Privacy Policy

1. Introduction

SERA Education Hub (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services, including consultancy for studying abroad, university selection, visa assistance, test preparation, and related services.

By using our services, you consent to the collection and use of your personal information as described in this Privacy Policy.

2. Information We Collect

We collect personal information when you use our services, register on our website, or interact with us. The types of information we collect include:

  • Personal Identification Information: Name, email address, phone number, date of birth, nationality, and other contact details.
  • Educational Information: Academic records, transcripts, test scores (IELTS, PTE, etc.), and other relevant educational background.
  • Visa Information: Passport details, visa status, and other documentation required for visa applications.
  • Payment Information: Credit card details, PayPal address, or other payment methods for services rendered.
  • Usage Data: Information about how you use our website and services, including browsing behavior, pages visited, and referral sources.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Providing Services: To provide educational consultancy, university and course recommendations, visa assistance, test preparation, and other related services.
  • Communication: To communicate with you regarding updates, new services, account-related notifications, and customer support inquiries.
  • Payment Processing: To process payments for services rendered, including consultancy fees, test preparation, and other service-related costs.
  • Improving Our Services: To enhance and optimize the user experience, improve the functionality of our website, and tailor our services to your needs.
  • Compliance and Legal Obligations: To comply with applicable laws, regulations, and legal obligations, including responding to lawful requests from authorities.

4. How We Protect Your Information

We take appropriate measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption: We use industry-standard encryption methods for sensitive data (e.g., payment information).
  • Secure Access: Only authorized personnel have access to your personal information, and we use secure servers to store your data.
  • Data Retention: We retain your personal data only for as long as necessary to provide services and fulfill legal obligations.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors, test preparation platforms, or visa agencies. These service providers are obligated to protect your data and use it solely for the purpose of providing services to you.
  • Legal Compliance: We may disclose your information if required by law or if we believe such action is necessary to comply with legal processes or to protect the rights, property, or safety of SERA Education Hub, our users, or others.

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access and Correction: You have the right to access and update the personal information we hold about you.
  • Deletion: You can request the deletion of your personal data, subject to legal or contractual obligations.
  • Opt-out: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.

7. Cookies and Tracking Technologies

We may use cookies and other tracking technologies to collect information about your interactions with our website and services. This information helps us improve your experience and analyze trends. You can control the use of cookies through your browser settings, but disabling cookies may affect your experience on our website.

Our website may contain links to third-party websites that are not operated by us. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of third-party sites, and we encourage you to review their privacy policies.

9. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 16, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page, and the updated Privacy Policy will take effect immediately upon posting.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or the handling of your personal information, please contact us:

By using SERA Education Hub’s services, you consent to the collection and use of your personal data as described in this Privacy Policy.